🌿 Privacy & Use Policy

Joy Spring Mental Health & Joy Spring Online Learning Center

Effective Date: 07/01/2001
Last Updated: 06/26/2025

Joy Spring Mental Health-Clinical Services

🔒 Clinical Services & HIPAA Compliance

At Joy Spring Mental Health, we are committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state laws.

When you receive clinical care through our practice—such as therapy, psychiatric evaluation, or medication management—your protected health information (PHI) is handled according to our official Notice of Privacy Practices.

📌 What’s Covered by HIPAA:

• All patient records, treatment plans, and health history

• Appointment scheduling and clinical communication

• Billing information and insurance-related data

• Any message shared through the secure patient portal

• Any clinical interaction documented in our HIPAA-compliant Electronic Health Record (EHR) system

✅ Your Rights Under HIPAA Include:

• Access to your medical records

• Requesting corrections to your records

• Requesting confidential communication methods

• Requesting restrictions on how we use/share your information

• Receiving an accounting of disclosures

• Filing a complaint if you believe your rights have been violated

📄 You may request a full copy of our Notice of Privacy Practices at any time or view it through our patient portal.

👉 If you are a current Joy Spring Mental Health patient, all medical and clinical communication must go through our secure portal:
🔐 Charm Patient Portal

Please do not use the Online Learning Center to share personal health information. It is not monitored for clinical use.

📘 Joy Spring Mental Health Online Learning Center

Educational Use Only – Not HIPAA-Covered

The Joy Spring Mental Health Online Learning Center is a separate platform created to provide educational resources and community-based peer support. It is not a medical service, and participation in this platform does not establish a patient-provider relationship.

❌ Not Covered by HIPAA:

• Courses, book clubs, or peer support group participation

• Email list subscriptions, discussion threads, or surveys

• Any feedback or information submitted through this website

Information collected through this platform is not stored in our EHR and is not considered PHI. As such, HIPAA protections do not apply to this platform.

This platform is intended for general learning and support. It should never be used for clinical advice, diagnoses, or treatment decisions.

📬 What We Collect on This Platform:

We may collect non-clinical, voluntarily provided information, such as:

• Your name and email address (e.g., to enroll in programs or newsletters)

• Your responses to surveys, forms, or feedback requests

• General interest areas or participation details (e.g., topics you select in a peer group)

You may request removal of your information or unsubscribe at any time.

We may also use anonymous data (cookies, session logs, click behavior) to improve your website experience. Cookies are not required and can be disabled.

🛡️ What We Don’t Do:

• We do not collect or store protected health information (PHI)

• We do not monitor this platform for clinical needs

• We do not use this platform to provide medical or mental health care

• We do not share your data with third parties, other than secure service providers who help us maintain the platform

📢 If You Need Clinical Care

If you are experiencing a mental health crisis or have a medical concern, please contact your provider directly or use our secure patient portal.

For emergency support, contact 911 or your local crisis line.

✅ Summary: Know the Difference

📬 Contact Us

• For questions about this privacy policy or online learning participation:
  📧 hello@joyspringmentalhealth.com |

• For clinical communication and protected health questions:
  🔐 Use the secure patient portal: Charm Patient Portal

By using the Joy Spring Mental Health Online Learning Center, you acknowledge that your participation is for educational purposes only and does not constitute medical advice or treatment.